TWG subscribe to both the Motor Industry Code of Practice for New Cars, and for Service and Repair.
Motor Codes can provide CTSI approved Alternative Dispute Resolution (ADR) service if a customer remains dissatisfied with the outcome of a dispute in relation to the Codes.
www.motorcodes.co.uk. Advice line 0800 692 0825
TWG are authorised and regulated by the Financial Conduct Authority for insurance mediation and consumer credit activities. In arranging finance we act as an independent credit broker and deal with several lenders.
For disputes in relation to insurance and consumer credit activities you may be covered by the Financial Ombudsman Service. Further details can be found on their website - www.financial-ombudsman.org.uk.
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